Orlando Property Management Company - Orlando Florida Property Management



			Market Analysis --- I --- Operations --- I ---Compliance--- I --- Reporting --- I --- Training --- I --- Maintenance

Corporate Objective

Cambridge Management Services, Inc., is a progressive full service property management company which provides cost effective property and asset management of multifamily dwellings. Cambridge manages over 3,500 units in Florida, New York, Rhode Island, and Minnesota and has been in business for more than 18 years.

Our objective is to protect and maximize real estate and asset value through superior service and commitment to our clients. Our philosophy is to uphold the occupancy, control of expenses, build resident relations, and strive to foster a strong sense of team work and community.

As a fee manager, CMSI easily accommodates a broad spectrum of real estate management needs, including conventional apartments, senior apartments, affordable housing programs, Section 42, conversion management, reposition and rehabilitation management, and receiverships. From lease-up to stabilized properties, from mid-rises to traditional garden style developments, we possess the character and experience to complete the job with accuracy.

Services

Each assignment requires a strategic market-driven perspective. Our team implements a comprehensive set of services, due diligence, analyses and reporting for each property under management. Backed by state-of-the art information and communication systems, Cambridge Management Services, Inc. provides the needed support and resources required to maximize the potential of each real estate investment to properly serve the strategic investor. Among the services provided by management are the following:

Market Analysis

Weekly market analysis of properties and their position in the market relative to competition consist of:
	Leasing Plan and Marketing Plan
	Primary Competition and Pricing Surveys
	Resident Services
	Identifying Prospective Residents
	Media Campaigns
	Follow-up and Tracking
	Novel Sales Techniques

Operations

An efficient computerized operating system controls operating costs while not compromising quality. It provides real time information and enhances management response for both day-to-day management and accounting purposes.
	A one-week course is designed to instruct Manager’s and Assistant Manager’s who are involved with the operations of the computerized OneSite System. One of the relevant features of the Budget Control report on OneSite is designed to control the budget by revealing expended funds to date vs. the available Budget and process invoices for payment.

	A comprehensive analysis of the budget and understanding of the generated financial statements are presented to the on-site team in order to achieve the financial goals of the owner.

Compliance

Properties are monitored by the corporate office as well as outside auditors. Our Director of Compliance, Regional Managers and on-site staff are fully trained and competent in all aspects of resident qualifying criteria and required compliance reporting to local monitoring agencies, as well as, lenders and owners. Institutional Asset Managers can take comfort on our emphasis of accurate and timely financial reporting.

	Our Regional Manager’s are all NCP designated by Elizabeth Mooreland Consulting Group and their levels of experience range from nine to eighteen years in the industry.

	Our team has experience with properties consisting of garden style, mid-rise, mixed-used, mixed-income, and senior properties financed by various and combined methods such as LIHTC, Bond, HOME, SAIL, SHIP, Section 8, and market rate affordable housing.

	Compliance requirements consist of, but are not limited to, the following:
-	Compliance Pre-Approvals – Approval of all move-in files prior to occupancy with a 24 hour turnaround time.
-	On-Line Training and Group Training – Continued compliance training for all levels with an emphasis on “getting files approved”.
-	Owner / Lender 100% Audits – Complete review of all tenant files and a detailed unit report of the findings.
-	Lease Ups – Approval of all files, pre-occupancy call, initial audit and report.
-	Pre Audit / State Audits – A sampling of files prior to audit and representation the day of the audit.
-	Syndicator Site / Compliance Inspections – 10% review of the files as well as an inspection of vacant and occupied units.
-	Capital Needs Assessments – An analysis of the condition of your property and plans for future preservation.
-	Manuals and Forms – Let us create a compliance manual and forms for you.
-	Monthly / Quarterly & Annual Reports – We will complete your reports and send them to the appropriate person(s) along with any required documentation.
-	Monitor quarterly utility allowances.
-	First year file copy storage at corporate.

Reporting

Comprehensive financial reporting to owner’s, asset managers, other external advisors, banks and government units or agencies are provided in a timely and accurate manner. Our on-site staff provides regular weekly occupancy, financial, and marketing plans that are sent to the owners and corporate; and monthly reporting systems which consist of:

- Balance Sheet

- Income and Expense Statement vs. Budget

- Variance Analysis

- 12 month Income and Expense spreadsheet

- Detailed General Ledger

- Month-to-Date check register and deposit summary

- Summary of rent and fees collected

- Aged Accounts Payable and Receivable detail

- Trial Balance

- Bank Statement Reconciliation

	Cambridge Management Services, Inc. reporting reflects property operations in ways that communicate accurately and thoroughly to a wide variety of clients. We make certain from the onset that we completely understand the current objectives of each client. Some owners seek to maximize cash flow in the short run while others will use cash flow to reposition a property for future appreciation. Our talented team has the experience in doing just that. Our objective is to enhance our clients investments and create quality living and working environments for our communities.

Training

Cambridge Management Services, Inc., empowers our employees through in-house training at Cambridge MSI University and a host of classes that our associates need to stay on the cutting edge. We provide opportunities and a positive work environment to realize our goals; customer satisfaction.

	All property level employees attend classes on Fair Housing Laws, Sales and Marketing, Business Operations, Financial Analysis (Developing, Implementing and Controlling the Property Budget), OneSite Systems, Mold Awareness, 13 SEER HVAC, or Maintenance; where applicable, within 90 days of employment.

	Throughout the year additional training sessions are held that involve policy and procedure updates, Fair Housing Laws, sales and marketing, maintenance and security/safety tips seminars, and sexual harassment and discrimination. Additional outside seminars provided by the local Apartment Association, SAHMA, and the NAA are also recommended to enhance knowledge and performance.

	Performance motivated programs for employees.
	Qualified, experienced property management and maintenance personnel staff each property and performance is measured on a weekly and monthly basis. A representative from the corporate office and the Regional Manager’ s visit the property regularly in order to review its performance and physical condition with the on-site manager.

	Reviews are based on the physical, financial, file management audit aspects of the community that attribute to bonus incentives for the on-site staff.

	Employees are encouraged to attend outside seminars for purposes of obtaining sales license or brokers licenses, IREM, CPM, CAM, CAMT or personal development which directly benefit the employee and the individual property.

Maintenance

Staffed with an outstanding maintenance department, we are able to provide bulk pricing on supplies, offer rehabilitation management services, complete annual maintenance inspections, and oversee an extensive preventive maintenance program. Controlling expenses is an integral part of our relationship with our clients.
	Also, Cambridge has in-house ITC specialists certified in thermography by FLIP Systems, Inc., Boston, MA. The infrared imaging technique is a powerful means of monitoring and diagnosing the conditions of the building envelope. It is an efficient, nondestructive method of locating building defects and moisture in both the interior and exteriors of structures.

		Our Director of Maintenance utilizes the Earned Value Management (EVM) technique in the rehabilitation and conversion endeavors of our client's real estate portfolio.

		The Basic Concepts of EVM:
		EVM is a project management system that combines schedule performance and cost performance to answer the question: What did we get for the money we spent?
		All project steps earn value as work is completed. The earned value can then be compared to actual costs and planned costs to determine project performance and predict future performance trends.

© Copyright 2006, All Rights Reserved ® Cambridge Management Services - A LeCesse Development Company Office 407-645-5575 Fax 407-645-5975 650 S. Northlake Blvd. Suite 450 Altamonte Springs, Florida 32701 Professionally Managed By Cambridge Management Services, Inc.

Associates of ®™The Florida Housing Finance Corporation. (FHFC) I Associates of ®™The Department of Housing and Urban Development. (HUD)

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